My name’s Daniel. Communication is my specialty.
I refine raw knowledge, package, and deliver it.
It can come in writing, on camera or in person.
I work as a Customer Service Trainer for Capital One and am Editor of our office newsletter. I developed and co-executed the national training plan for customer service representatives on the HBC Credit conversion from GE to Capital One systems.
Prior to training, I was the Peer-to-Peer Sales Coach for Toronto’s HBC Credit call centre. I began on that portfolio as a customer service representative when it was owned by GE.
I graduated with a Bachelor of Journalism from Ryerson University in 2009, specializing in Broadcast. During my time at school, I worked as a manager at a Lick’s restaurant. I also spent six weeks as an intern at Global TV during the 2008 Canadian federal election campaign and the Toronto International Film Festival, chase producing their Toronto morning news program.
Shortly after graduating, I heard my cousin’s plan to buy a Greyhound bus pass and explore North America. A few weeks later, we were both headed west with our backpacks. We spent the next six and a half weeks on the road – sleeping in parks, forests and beaches when there wasn’t a cheap campground or the home of a friend or relative available.
My interests include exploring, writing, shooting video, letting loose on the dance floor and pretty much anything to do with the outdoors. Above all else, I value life, love, truth, freedom and the present moment.